Recognize that the words “I don’t know” could be hiding serious truths that could lead to success or failure. I uncover the hidden meanings behind “i don’t know” and give you strategies to get the truth.
Staying on top of the latest with your competition and customers can be the difference between being proactive or reactive – being in-the-know, or uninformed. Here are some of the latest insight and tools to discover valuable information about customers and competitors.
Simply checking the boxes with average customer service efforts can actually cost you business, not earn more. See why smart companies have shifted from customer service to customer experience and what an impact that can have on your customers.
If you run a business, you’ll quickly discover that less than fifteen percent of your workforce has an official position in sales. Therefore, you have untapped resources with your non-sales professionals. If you want to be successful, you quite simply have to discover the only way to get top professionals to help with selling.
There are many instances when the lowest price is not the best deal. This is particularly true when buying and selling business services. I firmly believe price matters when the seller believes price matters most. It seems most executives and sales professionals are better prepared for the unlikely event of catching on fire than they are prepared to deal with pricing pressure. Here are tips to help business sellers uncover the truth when facing pricing pressure with savvy customers.
I often speak about not playing fetch and avoiding the pitfalls of giving away free consulting. You might be wondering the same thing in your business. So, let me explain the difference between free consulting and building value and trust with your customers.